I have been meaning to write a mail since I visited your establishment in June.
I am a Tourist guide from cape town and had the pleasure of staying at Misty Mountain Reserve for the first time during the third week in june 2015. I was accompanying a family from India, the "Chalwa" family.
As the guests had made the booking themselves through the agent, I had no idea what to expect. I have been in the tourism and hospitality industry since 1990.
I would really like to compliment your staff on an outstanding experience. I have stayed in many hotels, lodges etc and by far the most important aspect for me is cleanliness, friendliness and definitely service.
It was a wonderful surprise to experience the beauty, incredible hospitality, friendliness, warmth and ....outstanding food!!
Your staff all of whom were wonderful in their own way and department were ...Thembeka, Janine and Lizel.
The Property is absolutely breathtaking, the views are incredible......but having travelled naionally and internationally, I firmly believe that the staff are the most important as they are what completes the whole experience.
I would like to say thank You to the above mentioned and to yourself for establishing a wonderful breath of fresh air where one can truly appreciate the absolute beauty of the Garden Route.
I look forward to returning.....